HD Hyundai Development Tools is investing in a revised regional administration construction, new uptime and machine customisation centres, and the constructing of a devoted product demonstration space, as a part of a wide-ranging reorganisation of its European operations.
This construction will deliver the corporate nearer to the market, enhancing the ordering course of for brand new machines, decreasing lead occasions and delivering a wider vary of customer-specific choices.
They will even guarantee most availability of real spare elements and additional increase the corporate’s industry-leading ranges of service and back-up functionality.
Within the body of the Rising Nearer Collectively initiative, the producer is making a matrix organisational construction throughout its gross sales and aftermarket operations, to foster a better partnership with its sellers and clients in every area and to be extra in contact with particular regional market necessities.
Utilizing cross-functional, cross-business space teams, HD Hyundai will undertake a extra collaborative method to the markets.
The brand new regional matrix will see the creation of 5 geographical gross sales and help areas:
- DACH (Germany, Austria and Switzerland)
- France/Benelux
- UK/Eire
- Italy/Southern Europe
- Japanese/Northern Europe
“This new construction will massively improve our market, vendor and buyer connection, permitting sooner choice making because of an improved understanding of the person market scenario,” says Dr.Hubertus Muenster, director of gross sales and advertising and marketing at HD Hyundai Development Tools Europe.“It can present us with a brand new degree of flexibility and accountability, offering our clients with improved communication and help.”
HD Hyundai is constructing on the success of its EU-CUP machine customisation centre in Antwerp, Belgium. Historically, particular person excavators and wheel loaders have been shipped to the centre from South Korea with devoted booms and arms carried individually. The customisation centre then put in the booms and attachments, although the machine remained a inventory unit with little flexibility.
Below the brand new system, HD Hyundai will import customary machines with out booms and arms. The front-end attachments shall be shipped individually primarily based on market knowledge. As sellers place orders for particular person fashions, the customisation centre will be capable of combine and match excavator and loader chassis, with booms, arms and different elements, to swimsuit buyer orders. It will minimize lead occasions dramatically, permitting sellers to raised meet their buyer demand, even for much less widespread configurations.
The positioning will proceed to supply clients and sellers a personalisation facility, with paint cubicles and workshops able to tailoring the machine to a buyer’s actual specification. This will embrace a wide range of choices, each from inside the HD Hyundai product supply and from third-party suppliers, such because the preparation and set up of machine steerage and management programs.
The ability can be implementing a Materials Requirement Planning system, that may forecast modification elements demand primarily based on gross sales forecasts and meeting schedules. By securing elements provide prematurely, the corporate will be capable of cut back any danger of delays and enhance buyer satisfaction.
A European Uptime Centre is being established at HD Hyundai’s head workplace in Tessenderlo, Belgium to maximise the wealth of working knowledge that’s at the moment collected by way of its Hello-Mate telematic monitoring system. By having real-time working data from nearly each machine working all through Europe, HD Hyundai will be capable of proactively contact clients when service or repairs are due. The corporate will even be capable of observe ongoing machine repairs, guaranteeing elements availability and offering month-to-month machine well being studies to clients with service agreements.
“The brand new HD Hyundai Uptime Centre will monitor, accumulate, and analyse real-time knowledge from the HD Hyundai Development Tools fleet of machines through superior telematics programs,” says Edsel Trindade, supervisor, uptime and product help. “This data-driven method will allow the proactive identification of potential tools points earlier than they turn out to be essential, permitting for well timed upkeep and repairs. By leveraging telematics, HD Hyundai Development Tools is positioned to offer clients with complete insights into machine well being, gas consumption, utilization patterns and extra.
“By telematics, the HD Hyundai Uptime Centre will observe tools places, utilisation charges and gas effectivity, empowering clients to streamline operations and minimise the danger of machine downtime.”
Lastly, HD Hyundai is developing a purpose-designed demonstration space at its European head workplace website in Tessenderlo, Belgium. Able to exhibiting off the corporate’s quickly increasing vary of kit, the demonstration space shall be obtainable for vendor and buyer visits, media occasions, firm coaching and product launches. Grandstand seating will present a panoramic view over the three,300m2 working website, the place operators will be capable of become familiar with the newest tools from HD Hyundai.
“We have now carefully examined each facet of our enterprise in Europe to seek out methods during which we are able to higher work with our sellers and serve our clients,” provides Dr Muenster.“Our focus has always been on the shopper expertise, from the primary machine order, by way of customisation of kit, operation and fleet administration. Our purpose is to maximise uptime for our clients, guaranteeing the perfect return on their funding.”
